Privacy Policy

Thrive Psychological Services (“Thrive,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://thrivepsychservices.org, interact with our forms, schedule appointments, or contact us.

Protected Health Information (PHI) created or received during clinical care is governed separately by our HIPAA Notice of Privacy Practices. That notice controls in the event of any conflict with this policy regarding PHI.

Information We Collect

Information you provide. When you contact us, book an appointment, submit a referral, or inquire about joining our team, we collect information you choose to share — typically name, email address, phone number, date of birth, insurance information, the reason you’re reaching out, and any messages or notes you submit.

Information collected automatically. When you visit our website, we may automatically collect limited technical information including IP address, browser type, device type, pages visited, referring URLs, and similar usage data. We use cookies and similar technologies to support site functionality and understand how the site is used.

Information from third parties. If you reach us through a referring provider, partner organization, or a directory site, we may receive contact and referral information from those sources.

How We Use Information

We use the information we collect to:

• Respond to inquiries, schedule appointments, and match prospective clients with appropriate clinicians.
• Verify insurance benefits, process payments, and coordinate billing.
• Provide and improve our services, including operating and securing the website and our patient-facing tools.
• Send service-related communications such as confirmations, reminders, and important practice updates.
• Comply with legal, regulatory, and professional licensing obligations.

How We Share Information

We do not sell your personal information. We share information only as needed to operate the practice and as permitted or required by law:

• Insurance and billing. With your insurance carrier or clearinghouse to verify benefits, process claims, and resolve billing matters.
• Service providers. With vendors who help us operate the practice, including electronic health record platforms, scheduling and intake tools, telehealth platforms, payment processors, email providers, and analytics services. These vendors are contractually required to protect your information.
• Care coordination. With your authorization, with other providers involved in your care.
• Legal obligations. When required by law, court order, regulatory request, or to protect the safety, rights, or property of any person.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Cookies & Analytics

We use cookies and similar technologies to remember preferences, keep the site functioning, and understand usage patterns through analytics services. You can control cookies through your browser settings; disabling cookies may limit some features of the site.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit for forms and communications and access controls for our systems. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

Your Choices & Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to limitations imposed by law and our recordkeeping obligations as a healthcare provider. You may opt out of non-essential communications at any time by following the unsubscribe link in our emails or contacting us directly. Residents of California and certain other jurisdictions may have additional rights under applicable state privacy laws; please contact us to exercise those rights.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the site. If we learn that we have collected such information, we will delete it.

Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties; please review their privacy policies directly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last updated” date at the top of this page and will become effective when posted. Material changes will be communicated as appropriate.

Contact Us

Questions about this policy or your information? Reach out to us at: